Terms of Use

1. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. By using it, you represent that you meet these requirements and that the information you provide is accurate.

2. The Service

Room provides a time-structured behavioral coaching and education experience, including a daily practice, learning content, and an AI-assisted coach. Room is a coaching and education product. It is not medical, psychological, therapeutic, legal, or financial advice, is not a substitute for care from a qualified professional, and no professional-client relationship of any kind is formed by using it. We may add, change, or discontinue features, content, or mechanics at any time.

3. Accounts

To use certain features you must create an account with an email and password or by signing in with Google. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. If you sign in with Google using an email that matches an existing Room account, the identities may be linked into a single account. Notify us promptly of any unauthorized use.

4. Subscriptions, trials, and billing

• Paid plans and any free trial are billed through Stripe. By starting a paid plan or trial, you authorize recurring charges to your payment method until you cancel.
• If your plan includes a free trial, it automatically converts to a paid subscription and you will be charged the applicable fee when the trial ends unless you cancel before then.
• Subscriptions renew automatically at the end of each billing period at the then-current price until cancelled.
• You can cancel at any time through the customer portal or by contacting us. Cancellation takes effect at the end of the current billing period.
• Except where required by law, all payments are non-refundable and partial periods are not prorated.
• Prices, taxes, and fees may change. We will provide notice as required by law.

5. AI features, and assumption of risk

The AI coach produces automated output that may be inaccurate, incomplete, biased, or inappropriate for your circumstances. It is provided for reflection and skill practice only, and you are solely responsible for how you act on it and for the results. Do not rely on it as professional, medical, psychological, legal, or financial advice, and never use it for emergencies. If you are in crisis or may harm yourself or others, contact your local emergency services or a qualified professional immediately.

Room’s practices involve behavioral change that you apply at work and in life at your own discretion. You knowingly and voluntarily assume all risks arising from your use of the Service and your decisions based on it. Do not submit sensitive personal information or other people’s personal data to the coach (see the Privacy Policy).

6. Your content

You retain ownership of the content you submit, such as coach messages and reflections (“User Content”). You grant us a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, process, transmit, display, and create derivative works from your User Content to operate, improve, and develop the Service, including transmitting it to our AI provider and creating derived coaching memory as described in the Privacy Policy. You represent that you have the rights to submit your User Content and that it does not violate any law or third-party right. If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.

7. Acceptable use

You agree not to:

• Use the Service unlawfully or in violation of these Terms.
• Access accounts, data, or systems that are not yours, or circumvent security or access controls.
• Reverse engineer, scrape, or use automated means to extract the Service or its content except as permitted by law.
• Interfere with or disrupt the Service, or probe or test its vulnerability without authorization.
• Submit unlawful, infringing, or harmful content, or others’ personal information without authority.
• Use the AI features to generate content that is illegal, harmful, or that violates the rights of others.

8. Intellectual property

The Service — including its curriculum, text, design, software, and trademarks — is owned by Room or its licensors and is protected by intellectual-property laws. Subject to these Terms, we grant you a limited, personal, non-transferable, non-exclusive, revocable license to use the Service for your own non-commercial use. All rights not expressly granted are reserved.

9. Third-party services

The Service relies on third parties, including Supabase, Fireworks AI, Google, Stripe, and Vercel. Your use of those integrations may also be subject to their terms and privacy policies. We are not responsible for third-party services or their availability.

10. Disclaimer of warranties

The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, error-free, or that any AI output will be accurate, reliable, or fit for any purpose. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

11. Limitation of liability

To the maximum extent permitted by law, Room and its operators, officers, employees, agents, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, data, goodwill, or other intangible losses, arising out of or relating to your use of (or inability to use) the Service, even if advised of the possibility of such damages, and regardless of the theory of liability.

To the maximum extent permitted by law, our total aggregate liability for all claims relating to the Service will not exceed the greater of the amount you paid us in the twelve (12) months before the event giving rise to the claim or one hundred U.S. dollars (USD $100). These limitations apply even if a remedy fails of its essential purpose. Nothing here limits liability that cannot be limited by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Room and its operators from and against any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of or related to your User Content, your use of the Service, or your violation of these Terms or applicable law.

13. Termination

You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms, if required by law, or to protect the Service or its users. Provisions that by their nature should survive termination — including ownership, disclaimers, limitations of liability, indemnification, and dispute resolution — will survive.

14. Dispute resolution, arbitration, and class-action waiver

Informal resolution first

Before starting an arbitration or court proceeding, you agree to first email josh@room.coach with a description of the dispute and the relief you seek, and to allow at least 60 days to resolve it informally.

Binding arbitration

Except for matters that qualify for small-claims court and claims for injunctive relief to protect intellectual property, you and Room agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration, administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitration will be conducted in English and seated in New York, New York, and may proceed by videoconference or written submissions where the rules allow. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action and jury-trial waiver

You and Room agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. You and Room waive any right to a jury trial. The arbitrator may not consolidate more than one person’s claims or preside over any form of a representative or class proceeding.

30-day opt-out

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing josh@room.coach with your name and a clear statement that you opt out of arbitration. Opting out will not affect any other part of these Terms.

If the class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and may proceed in court, while all other claims remain in arbitration. If this entire section is held unenforceable, disputes will be resolved in the courts identified in section 15.

15. Governing law and venue

These Terms are governed by the laws of the State of New York, USA, without regard to its conflict-of-law rules. For any dispute not subject to arbitration, the exclusive venue will be the state and federal courts located in New York, New York, and you consent to their personal jurisdiction, unless a mandatory consumer-protection law of your place of residence provides otherwise. Nothing in these Terms limits any non-waivable statutory rights you may have.

16. Changes to these Terms

We may update these Terms from time to time. We will revise the “Last updated” date and, for material changes, provide additional notice where required. Your continued use of the Service after an update means you accept the revised Terms.

17. General

These Terms and the Privacy Policy are the entire agreement between you and Room regarding the Service. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, financing, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control. Notices to you may be provided in-app or by email.

18. Contact

Questions: josh@room.coach.